IT Support Services
End-to-end IT support for hardware, software, and networks. Fast diagnosis, clear fixes, and proactive maintenance to keep your operation running.
Why choose Gilston for IT support
- UK helpdesk with remote and on-site response
- Clear SLAs and first-time fix focus
- Patch management and endpoint protection
- Asset tracking and licence management
- Simple pricing with monthly reporting
Services
User and device support
Laptops, desktops, mobiles, and peripherals with secure setup.
Software and systems
Installation, updates, and troubleshooting for business apps.
Network and Wi-Fi
Switching, routing, and wireless optimisation.
Security and backup
Endpoint protection, MFA, and backup monitoring.
Onboarding and offboarding
Accounts, permissions, and device handover.
How it works
1) Onboard assets and users
2) Agree SLAs and support channels
3) Resolve tickets and track trends
4) Apply updates and improvements
5) Review performance and plan next steps
Compliance and assurance
- Documented procedures and change control
- Access reviews and logging
- Data protection and backup verification
- Security baselines for endpoints and servers
Coverage
Nationwide support with remote tools and field engineers for site visits. Suitable for single offices and multi-site estates.
Request a FREE QuoteFAQs
Do you offer out-of-hours support?
Yes. We set coverage to match your needs.
Can you take over from an existing provider?
Yes. We run a structured handover and protect service continuity.
Will you manage updates and patches?
Yes. We schedule and verify updates with reporting.
Do you support Mac and Windows devices?
Yes. We support both with standard builds and controls.
Contact
Call: 0845 388 1175
24hr: 07873 949 027
Email: info@gilstonwastemanagement.co.uk