Telephone Systems and VoIP Solutions
Reliable business phone systems with VoIP, call routing, and user support. Keep calls clear, costs controlled, and teams connected on site and remotely.
Why choose Gilston for telephony
- Scalable VoIP platforms with number porting
- Call menus, queues, recording, and analytics
- Softphones and desk phones for flexible working
- Clear pricing and simple licensing
- UK-wide rollout and user training
Services
VoIP setup and migration
Audit, design, number porting, and go-live with minimal downtime.
Call flows and features
IVRs, queues, hunt groups, recording, and analytics dashboards.
Devices and clients
Provisioned desk phones, headsets, and softphone apps.
Integration
CRM pop, Microsoft 365, and teams call routing where supported.
Support and monitoring
Helpdesk, updates, and change requests with clear SLAs.
How it works
1) Discovery of sites, numbers, and user roles
2) Design of call flows and features
3) Pilot, training, and phased rollout
4) Go-live with monitoring
5) Ongoing support and optimisation
Compliance and assurance
- Call recording policies and retention controls
- Access control with least privilege
- Change management and audit logs
- Uptime and DR targets agreed in advance
Coverage
Nationwide deployment with remote setup and on-site assistance where required. Multi-site estates supported with central administration.
Request a FREE QuoteFAQs
Can you port our existing numbers?
Yes. We manage the porting process and schedule the cutover.
Do you support desk phones and softphones?
Yes. We provision both and train your users.
Will analytics show missed calls and wait times?
Yes. Dashboards report volumes and performance.
Can you integrate with our CRM?
Yes. We connect to common platforms where supported by the vendor.
Contact
Call: 0845 388 1175
24hr: 07873 949 027
Email: info@gilstonwastemanagement.co.uk